66823: Acronis DeviceLock DLP: Printer shadow copies contain only one page of the document if printed with a Hewlett-Packard Printer

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Last update: 20-01-2021


DeviceLock Printer shadow viewer shows only one page of the printed document, while the rest of the pages are empty.


Due to the specificity of HP printer drivers, the data is passed to the printer spooler page-by-page, overwriting information of the previous pages, thus creating a shadow copy with nothing more than a single page of the text that was sent to the printer last.


Disabling the above peculiarity of the HP Printers is possible through the "Printer Properties... -> Advanced" by unchecking the flag "Enable advanced printing features" and "Print directly to printer" (if enabled).