66709: Acronis DeviceLock DLP: Configuration - Resolving DeviceLock Signing Tool Messages

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Last update: 20-01-2021


DeviceLock Signing Tool returns ‘Incorrect device code or wrong certificate’ error when generating an unlock code for a temporarily white-listed device.


The error indicates that the Device Code parameter in DeviceLock Signing Tool either contains a wrong Device Code, or wrong information about Private and Public Keys of DeviceLock Certificate (the private key installed on the computer with DeviceLock Signing Tool and the public key installed on the client computer with DeviceLock applet do not belong to the same DeviceLock Certificate).


1. Make sure that the Device Code provided by remote user was entered correctly

2. Make sure that the user has provided the correct Device Code3. Make sure the private and the public keys match.