66688: DeviceLock DLP: The DropBox client fails to connect to remote server during synchronization

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Applies to: 

Last update: Tue, 2020-11-17 09:53

Description

The DropBox client fails to connect to remote server during synchronization.

Comments

DeviceLock uses its own certificate to encrypt the SSL traffic, while some websites / applications can only work with a predefined certificate.

Recommendations

To allow DropBox to synchronize with its servers, add the following addresses into the Protocols SSL WhiteList:

*static.reverse.softlayer.com;
*dropbox.com;
*.compute-1.amazonaws.com.

*You can search the 'NetworkLock issues' section of this Knowledge Base for the information on resolving of similiar issues.