Download the ISO image from the Acronis website to solve the issue

This article applies to:

• All Acronis Backup & Recovery 10 Editions

Symptoms

1. You boot a XenServer 5.5 machine from Acronis Bootable Media;
2. Once booted, the product cannot detect the network.

Cause

By default, XenServer 5.5 machines have Realtek network card, the driver for which is not included in the standard Acronis Bootable Media.

Solution

Download the latest Acronis Bootable Media, which supports the Realtek network card. See Downloading Acronis Bootable Media.

More information

See also Xen-Based Virtual Machines Do Not Boot from Acronis Bootable Media.