66337: Acronis DeviceLock DLP: Configuration - Resolving Scrambling Behavior of PS\2 Bar Code Scanner

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Applies to: 

Last update: 20-01-2021


After scanning a bar code, the "Honeywell Voyager MS9520" scanner returns a set of unclassified symbols instead of digits and the keyboard is blocked until reboot of the computer.


Such behaviour may indicate that the "PS\2 scrambling" DeviceLock feature is enabled on the computer with the problem scanner.


Please be sure to have the following options DISABLED: Service Options-> Anti-Keylogger section -> "PS\2 scrambling", "Block keyboard".