66301: Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Accessing White Listed USB Devices

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Applies to: 

Last update: 20-01-2021


Attempts to access a removable device added to USB Devices White List fail with "Access is denied (5)" error.


Access checking of removable devices occurs at two levels: the interface (USB port) level and the type (Removable) level. The issue indicates lack of permissions on "Removable" level, which prevents users from getting access to a white-listed removable device.


1. Uncheck the "Control as type" flag for the device in USB Devices White List dialog.

Note: Shadowing feature will not work for the devices added to USB Devices White List with "Control as Type" flag disabled unless "Allow Audit & Shadowing as Type" flag is checked.

2. Provide the User with permissions on "Removable" level.