66301: DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Accessing White Listed USB Devices

use Google Translate

Applies to: 

Last update: Tue, 2020-11-17 09:53

Description

Attempts to access a removable device added to USB Devices White List fail with "Access is denied (5)" error.

Comments

Access checking of removable devices occurs at two levels: the interface (USB port) level and the type (Removable) level. The issue indicates lack of permissions on "Removable" level, which prevents users from getting access to a white-listed removable device.

Recommendations

1. Uncheck the "Control as type" flag for the device in USB Devices White List dialog.

Note: Shadowing feature will not work for the devices added to USB Devices White List with "Control as Type" flag disabled unless "Allow Audit & Shadowing as Type" flag is checked.

2. Provide the User with permissions on "Removable" level.