66241: Acronis DeviceLock DLP: System freezes incidentally. Shutdown takes too long after DeviceLock has been installed

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Applies to: 

Last update: 09-03-2021


Experiencing incidental system freezes or shutdown taking too long after DeviceLock has been installed? We will need you to manually force your system to crash, in order to get a complete memory dump for further investigation. This article contains the how-to.


1. Set memory dump to "Complete memory dump".

To do this, please right-click My Computer icon at Desktop -> Properties item in context menu -> select Advanced tab -> click Settings button in Startup and Recovery and select Complete memory dump in Write debugging information combo box.

2. Configure the system for dump generation using a combination of keystrokes, as described in this MS article: http://msdn.microsoft.com/en-us/library/ff545499.aspx.

Restart your PC for the changes to take effect.

3. Wait for the moment when system freezes and generate the blue screen by holding down the rightmost CTRL key, and pressing the SCROLL LOCK key twice. The system will go into BSoD.

Wait until the system 100% writes the crash dump to the specified location (it is important that you do not manually reset your computer until it does).

Wait until the computer restarts, go to C:\Windows folder (the dump is actually stored in the folder specified in Startup and Recovery) and find the crash dump file MEMORY.DMP.

4. Compress the dump file to an archive (.zip or .rar) and report an issue to Acronis DeviceLock DLP using this submission form.