66232: Acronis DeviceLock DLP: Issues when distributing DeviceLock MSI package via Group Policy

use Google Translate

Applies to: 

Last update: 20-01-2021


Got issues when distributing DeviceLock MSI package via Group Policy? We will need an MSI installation log to diagnose. This article contains the how-to.


You can obtain a verbose log for a particular invocation of msiexec with a command-line argument. You can also enable logging for the whole machine through group policy. It is recommended to enable logging through group policy because then you will obtain a verbose log for any invocation of msiexec, even those initiated by the system in response to an automatic repair operation.

When you enable logging with group policy, the log file is called MSIxxxx.LOG, where "xxxx" is replaced with a random string. The log file is placed in the %TEMP% folder. An easy way to browse to this folder is to type '%TEMP%' (sans quotes) into the address bar of an open Windows Explorer folder window.

To enable logging through group policy, do Start / Run... / gpedit.msc and then drill down into Local Computer Policy / Computer Configuration / Administrative Templates / Windows Components / Windows Installer / Logging to enable logging with the setting 'voicewarmup' (sans quotes).

Plus, please delete all the contents of the %TEMP% folder before configuring the logging, make sure the deployment policy has been set up correctly, reboot.

Once done, send the MSIxxxx.LOG file to us.