65998: Acronis DeviceLock DLP: Scanning a computer with 'Report PnP devices' plug-in of DeviceLock Enterprise Manager console returns empty results

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Last update: 20-01-2021


The scan results provided by 'Report PnP Devices' plug-in of DeviceLock Enterprise Manager for a DeviceLock-controlled computer are empty.


The issue indicates that there are no PnP devices on remote computer that meet 'PnP Devices Report' criteria.


1. Make sure 'Report Connected Devices Only' flag is not checked in settings of 'Report PnP Devices' plugin before scanning a DeviceLock-controlled computer.

2. Make sure 'Remote Registry' service is running on the computer and its startup type is set to 'Automatic'.