65851: Acronis DeviceLock DLP: ‘There are no more endpoints available from the endpoint mapper (1753)’ error when connecting to DeviceLock Enterprise-, or DeviceLock Content Security Server via DeviceLock Management Console

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Applies to: 

Last update: 28-01-2021

Description

Connection to DeviceLock Enterprise-, or Content Security Server via DeviceLock Management Console fails with There are no more endpoints available from the endpoint mapper (1753) error.

Comments

1. The error indicates that you are trying to connect to a computer, where DeviceLock Enterprise-, or DeviceLock Content Security Server is not running (either not installed, or stopped).

2. You are trying to connect to DeviceLock Enterprise-, or Content Security Server that was configured to use a fixed port.

Recommendations

1. DeviceLock Enterprise-, or DeviceLock Content Security Server must be installed and started, so DeviceLock Management Console can connect to it. Check if DeviceLock Enterprise-, or DeviceLock Content Security Server’s service (DLServer.exe/DLCSS.exe, respectively) are running on the computer you’re connecting to. You can inspect this by connecting to DeviceLock Enterprise-, or a DeviceLock Content Security Server computer with services.msc snap-in and by checking the status of the service.

2. To connect DeviceLock Management Console to the computer where DeviceLock Enterprise- or Content Security Server was configured to use a fixed port, you should specify that port in square brackets next to the computer name, as on the picture below: