65827: Acronis DeviceLock DLP: ‘Enter network password’ dialog box when connecting to DeviceLock Service, DeviceLock Enterprise-, or DeviceLock Content Security Server via DeviceLock Management Console

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Applies to: 

Last update: 20-01-2021

Description

‘Enter network password’ dialog box shows up when connecting to DeviceLock Service DeviceLock Enterprise Server or DeviceLock Content Security Server with DeviceLock Management Console.

Comments

The dialog box indicates that the account used for connection does not have administrative privileges on the remote computer.

Recommendations

In the ‘Connect As’ parameter, specify a user account that does have administrative privileges on the target computer. This account should also be on the list of DeviceLock Administrators in case the ‘DeviceLock Administrators’ functionality is enabled for DeviceLock Service, DeviceLock Enterprise-, or DeviceLock Content Security Server on the remote computer.