65806: DeviceLock DLP: ‘(7049) The product version on the client and server machines does not match’ error when connecting to a computer with DeviceLock Enterprise Manager

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Last update: Tue, 2020-11-17 09:49

Description

DeviceLock Enterprise Manager returns ‘(7049) The product version on the client and server machines does not match’ error when connecting to a computer controlled by DeviceLock Service.

Comments

The error indicates that the version of DeviceLock Service is older than that of DeviceLock Enterprise Manager.

Recommendations

Install a matching version of DeviceLock Service on the target machine: In DeviceLock Enterprise Manager, use ‘Install Service’ plug-in.