Description

You can receive (5) Access is denied error when performing one of the following operations:

• when installing DeviceLock Service to remote computers using DeviceLock Enterprise Manager plug-in Install Service, via the Monitoring Task of DeviceLock Enterprise Server, or with DeviceLock Management Console;
• when connecting to DeviceLock Service, or DeviceLock Enterprise-, or DeviceLock Content Security Server computers with DeviceLock Management Console;
• when scanning DeviceLock clients with one of DeviceLock Enterprise Manager plug-ins, or in the Monitoring Task of DeviceLock Enterprise Server;
• when uninstalling DeviceLock Service from remote computers using one of the documented methods.

Comments

The error indicates that the account used for the connection does not have enough privileges on the target computer.

Recommendations

1. Make sure that the account used for the operation exists on the target computer, and has local administrative privileges.
2. If DeviceLock Administrators functionality is enabled, the account used for the operation must also belong to the list of DeviceLock Administrators.
3. Check if you are able to establish a connection to the remote computer. Use standard Windows administrative utility Computer Management (compmgmt.msc snap-in) from Administrative Tools and make sure your access privileges are not read-only, i.e. try to start/stop any service in the Services snap-in, open Even Viewer and Device Manager (ALL of the listed).
4. If the utility is not able to connect to the computer, then make sure that the following conditions are fulfilled on the target machine:

• Simple File Sharing option is disabled (for Windows XP) on the remote machine
• Windows (or any third-party) firewall is not blocking connection attempts
• RPC and Remote Registry Services are started and running in Automatic mode on the target PC
• File and Printer Sharing is enabled in the network adapter settings of the remote machine
• Disable UAC remote restrictions (for Windows Vista/7/8/10) on the remote computer. How to: https://docs.microsoft.com/en-us/troubleshoot/windows-server/windows-security/user-account-control-and-remote-restriction