65716: Acronis DeviceLock DLP: The list of exceptions necessary to ensure smooth operation in conjunction with antivirus software

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Last update: 20-01-2021


Due to the specificity of operation of DeviceLock DLP software complex, Antivirus may take executable files of DeviceLock for malware and perform unscheduled scanning of its service directories, thus leading to a noticeable degradation of system performance in general, and DeviceLock DLP in particular, as well as produce other problems.


The following DeviceLock DLP folders must be added into AV exception list:

1. DeviceLock Agent installation folder, by default C:\Program Files\DeviceLock Agent\

2. Local storage directory, which is configured in the Service Options > Auditing & Shadowing, by default %SystemRoot\SHADOW