65713: Acronis DeviceLock DLP: Blue Screen of Death (BSOD), or unexpected system restart due to compatibility issue with Kaspersky Endpoint Security 11

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Applies to: 

Last update: 20-01-2021


Blue Screen of Death (BSOD), or system restart (depending on the configuration of the 'Startup and recovery' settings) can be observed on computers with DeviceLock Service and Kaspersky Endpoint Security 11 (antivirus) installed.


This is a know compatibility issue of Kaspersky Endpoint Security 11 (antivirus) with a number of other software products, including DeviceLock. For resolving this compatibility issue Kaspersky Lab released a private patch pf5038.


Please contact Kaspersky Lab support to receive the specified patch.