65680: Acronis DeviceLock DLP: Configuration - Resolving Lack of Access to Gaming Mouse

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Applies to: 

Last update: 20-01-2021

Description

DeviceLock blocks Roccat Kone RDC-11-501 Gaming mouse despite there are no active access restrictions applied to USB HIDs.

Comments

The issue indicates that DeviceLock detects Roccat Kone RDC-11-501 Gaming mouse as a keylogger and blocks it.

Recommendations

On DeviceLock-controlled computers, disable 'Treat any USB hub as a keylogger' and 'Block keyboard' options.