65671: DeviceLock DLP: Configuration - Front side USB ports are malfunctioning on DeviceLock controlled computers

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Applies to: 

Last update: Tue, 2020-11-17 09:47

Description

Front side USB ports are malfunctioning on DeviceLock controlled computers: the devices plugged into the ports are not recognized by operating system, while motherboard integrated USB ports are functioning correctly.

Comments

The issue may be caused by DeviceLock detecting the internal hub the front side USB panel is connected to, as a keylogger.

Recommendations

In "Service Options' -> "Anti-keylogger" section of DeviceLock Service settings applied to the affected computer, set "Treat any USB hub as keylogger" and "Block keyboard" options to "Disabled".