65644: Acronis Cyber Protect Cloud: file_protector.sys consumes a lot of RAM

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Last update: Fri, 2020-10-16 13:39

Symptoms

file_protector.sys consumes nonpaged memory pool until the computer eventually becomes unresponsive.

Solution

Update Acronis Agent to the latest build available. The newest product builds always contain latest improvement and fixes.

If the issue reproduces with the latest build, collect:

and contact Acronis support.