file_protector.sys, file_tracker.sys or another driver consumes nonpaged memory pool until the computer eventually becomes unresponsive.
The issue typically occurs if there are many files from non-trusted software that are being monitored by Acronis Active Protection and Antimalware Protection. In this case, resources are used by the heuristic analysis.
- If you have trusted applications or custom scripts without valid signature, add them to Exclusions,
- Update Acronis Agent to the latest build available,
- If the issue reproduces with the latest build, collect the following information: