65642: Acronis True Image 2021: Scheduled antivirus scan runs even when protection is disabled

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Last update: Thu, 2020-08-27 21:01

Symptoms

You disabled Antivirus and antimalware protection via Pause protection -> Turn off protection.

Despite disabled protection, scheduled antivirus scan continues to run.

In Cyber Protection agent logs C:\ProgramData\Acronis\Agent\var\log\atp-agent you find the following message:

[error] [ScheduleServiceProxy] : UnscheduleTask()[...] No tasks for cmd

Cause

Issue in the product.

Solution

As a workaround, delete the antivirus scan task script manually:

  1. Download Acronis Scheduler Manager, right-click it and select Run as administrator
  2. Run the following command in Scheduler Manager:

    get list

    The program will display the list of the tasks

  3. Find the task that looks like:

    C:\Program Files (x86)\Acronis\Agent\bin\adp-rest-util.exe post /task/NGMalwareProtection_NextGenerationMalwareProtectionPolicy/run/<guid>

    and note its number.

    In the example on the screenshot below the required task is 2-7

  4. Run the following commands to delete the antivirus scan task

    task [number]

    task delete

    For example, to delete the task 2-7 used in example, we would delete this record:

    task 2-7

    task delete

More information

This issue will be fixed in future updates of Acronis True Image.

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