You can receive upgrade licenses to Acronis Cyber Protect 15 (Cyber Backup edition) if you have a perpetual license with a valid Acronis Advantage Standard/Premier support program or a valid subscription license of a product eligible for an upgrade.
These products are eligible for upgrade.
If you are not sure whether you have a valid support program, check it as described in this article.
Subscription licenses are updated automatically, you will be able to download Acronis Cyber Protect 15 from your account (or use the new version in Cloud Deployment)
Do the following to upgrade perpetual licenses:
- Log in to your account.
- Make sure all product serial numbers are registered under your account. If not, register them as described in this article.
- In Products, locate Acronis Backup product which you want to upgrade:
- Click Free upgrade:
If there is any issue with the Upgrade not working, please contact Acronis Customer Central with a reference to this article and your purchase confirmation (Invoice, License certificate).
- If you have several editions registered, select the edition you want to upgrade:
A pop-up window appears. Click Get free upgrade button:
Upgrade serial numbers will be automatically registered in your account and will also be sent to your mailbox.
If the support program has expired, click Renew now:
You can register an already purchased renewal or see your options for renewal. For details, see this article.
If you have any issues, please contact Acronis Customer Central with a reference to this article and your purchase confirmation (Invoice, License certificate). Please make sure you have serial numbers for the previous version available.