65635: Acronis Cyber Protect Cloud: Some Agents are shown offline after C20.08 release

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Last update: Tue, 2020-10-13 09:07

Symptoms

After datacenter update to Acronis Cyber Protect Cloud C20.08, some online agents are shown as offline. Despite the offline status, backups are running and/or Antivirus & Antimalware protection works correctly.

There are no network issues, and Acronis services are running.

Cause

Issue in the product. 

Solution

This issue was fixed in Acronis Cyber Protect Cloud 20.09.

As a workaround for earlier versions, stop MMS (Acronis Managed Machine) service on the affected Agent machine for several seconds, then start it.

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