65635: Acronis Cyber Protect Cloud: Some Agents are shown offline after C20.08 release

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Last update: Tue, 2020-09-08 13:52

Symptoms

After datacenter update to Acronis Cyber Protect Cloud C20.08, some online agents are shown as offline. Despite the offline status, backups are running and/or Antivirus & Antimalware protection works correctly.

There are no network issues, and Acronis services are running.

Cause

Issue in the product. 

This issue will be fixed in the next update of Acronis Cyber Protect Cloud.

Workaround

Stop MMS (Acronis Managed Machine) service on the affected Agent machine for several seconds, then start it.

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