65635: Acronis Cyber Protect Cloud: Some Agents are shown offline after C20.08 release

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Last update: Tue, 2020-10-13 09:07


After datacenter update to Acronis Cyber Protect Cloud C20.08, some online agents are shown as offline. Despite the offline status, backups are running and/or Antivirus & Antimalware protection works correctly.

There are no network issues, and Acronis services are running.


Issue in the product. 


This issue was fixed in Acronis Cyber Protect Cloud 20.09.

As a workaround for earlier versions, stop MMS (Acronis Managed Machine) service on the affected Agent machine for several seconds, then start it.