65516: Acronis Cyber Protect Cloud: installation fails with 'The digital signature of the object did not verify'

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Applies to: 

Last update: 24-11-2021

Symptoms

Installation of Acronis Agent fails with this error:

2020-07-22T09:25:47:260+01:00 Operation 'PrepareInstallationFilesOperation' failed with error:
Error 0x176001e: Failed to verify the security certificate of the file.
| line: 0x7176e1c64226e498
| file: d:\375\enterprise\installer\installation_files\impl\certificates.cpp:74
| function: `anonymous-namespace'::VerifyTrust
| filePath: C:\Users\AppData\Local\Temp\BD989130-AAD3-4B33-B4AC-BD1175C53FC4\bc11.cab
| $module: baas_web_installer_vs_s_23094
|
| error 0xfff0: The digital signature of the object did not verify
| line: 0xbd28fdbd64edb8f8
| file: d:\375\core\common\error.cpp:314
| function: Common::Error::AddWindowsError
| code: 0x80096010
| $module: baas_web_installer_vs_s_23094.`

Cause

The issue might have several root causes:

  • a disruption in the content distribution network that we use
  • installation file gets corrupted in download
  • Windows Security settings do not allow to download and run files from the internet

Solution

Verify whether the security settings allow downloading files from the internet and running them.

Download the full installer (open Cyber Protection Console, click Add and select Offline installer for Windows) and run it as Administrator.