65480: Acronis Cyber Protect Cloud: multiple alerts "Failed to apply Active Protection policy" are generated on various devices

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Last update: Tue, 2020-10-20 12:50

Symptoms

Multiple "Failed to apply Active Protection policy" alerts appear on various devices at different time when there are no visible activities in console, e.g. no attempts to apply protection plans or other actions.

Cause

Issue in the product. 

This issue has been fixed in C20.08 release of Acronis Cyber Protect Cloud. To resolve the issue, update the agents to the latest build (23140 or higher).

After updating, please clear the alerts and re-apply the Protection Plan that has Active Protection in it.

Please be aware that this message is not a false positive: any incoming new protection policy plan from the user will not be accepted on the machine where this alert is raised.

 

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