65471: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup plans do not run on NAS docker agent after update

Last update: Thu, 2020-08-27 10:40

Symptoms

You have a dockerized Acronis Agent installed on your NAS. You updated this Agent using Cyber Protection Console. After the update, backup plans run neither as per the schedule, nor manually. You don't see any errors or you see this error:

Error code: 47316996
Fields: {"$module":"service_process_lxa64_23094","code":3}
Message: Couldn't connect to server

Cause

Issue is the product: updating this agent from Cyber Protection Console is currently not supported

Solution

Remove Acronis Agent. Install the build available in the AppCenter/PackageCenter of your NAS.