65313: Acronis Cyber Protect Cloud: Unable to install LogMeIn / Bitdefender AV after Agent update to 12.5.22210 and higher

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Last update: 24-08-2021

Symptoms

While attempting to install LogMeIn Antivirus to a machine that has Acronis Cyber Protect Cloud (build 22210 or newer) already installed the installation fails with:

Installation failed! LogMeIn Antivirus cannot be successfully installed.

or

Bitdefender installation failed Bitdefender could not be installed because it is already existing security software is installed: Acronis Cyber Protect

Cause

Cyber Protect is not compatible with other solutions that use Bitdefender Traffic Interceptor SDK. Running two security programs simultaneously may affect their operation and cause major problems with the system.

Solution

Starting from Acronis Cyber Cloud 21.05, Anti-malware components will be installed on the client computers only if anti-malware protection is selected in the protection plan. If you plan to use a different antivirus, to avoid conflicts, do not select antimalware protection in the protection plan.

You can find more information about cyber protection features in Antimalware and web protection.

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