#CyberFit Score provides you with a security assessment and scoring mechanism that evaluates the security posture of your machine. It identifies security gaps in the IT environment and open attack vectors to endpoints and provides recommended actions for improvements in the form of a report.

The #CyberFit Score functionality is supported on:

• Windows 7 (first version) and later versions
• Windows Server 2008 R2 and later versions

The Cyber Protect features are supported on the following operating systems:

Windows: Windows 7 and later, Windows 2008 R2 and later.
Windows Defender Antivirus management is supported on Windows 8.1 and later.

Linux: CentOS 7.x, CentOS 8.0, Virtuozzo 7.x, Acronis Cyber Infrastructure 3.x.
Other Linux distributions and versions might be supported, but have not been tested.

macOS: 10.13.x and later (only Antivirus & Antimalware protection is supported).

It is not possible to exclude an .exe file located on a network share from Active Protection. Whitelisting is supported only for local NTFS volumes.

Cache size is approximately 10 percent of the system volume space.

Refer to the product documentation for more details about Active Protection.

If your machine is already protected with a third-party antivirus at the moment of applying the Antivirus & Antimalware protection module to the machine, the system will generate an alert and will stop the on-access protection in order to prevent potential compatibility and performance issues. You will need to either disable or uninstall the third-party antivirus, in order to enable full-functional Antivirus & Antimalware protection.

If you want to keep using the third-party antivirus, disable Antivirus and Antimalware Protection in the protection plan or use a default protection plan Office Workers (third-party Antivirus).

If Antivirus & Antimalware protection is disabled but conflicts between antivirus software and Cyber Protection Agent still happen, contact Acronis Support to investigate the issue.  

Currently vulnerability assessment and patch management are only available for Windows and Linux machines with Agent installed inside. In agentless way, only backup and recovery operations are supported.

If you want to use Cyber Protection features on a VM, install an appropriate Agent inside that VM.

Make sure that the machine to which you are trying to connect meets the necessary requirements: see Remote access (RDP or HTML5 clients)

To hide the column with CyberFit score, go to Devices view, click on "gear" icon in the top right corner and uncheck the columns that should not be displayed.

 There are many possible reasons, an investigation is required to determine the cause.

Some possible causes include: 

• A human factor, when an application that should have not been trusted, was allowed execution or added to the white list in settings
• Lack of proper patches of the operating system;
• Acronis Antivirus & Antimalware protection has a defined set of mechanisms and virus definitions to counter viruses and malware attacks. We are constantly working on expanding them to cover more possible scenarios, but it is possible that a new virus attacks for which we have not implemented protection against yet (these are known as “zero-day” viruses). Please contact Acronis Support to conduct investigation

When the Acronis Cyber Protection agent on an endpoint device detects something suspicious, the following metadata is sent to the cloud for additional analysis for improving Cloud signature-based file detection:

• Suspicious object path
• Suspicious object hashes and object size
• Suspicious object threat name or suspicious actions
• Detection rule name and its version
• Detection parameters, such as the ML model prediction score
• The version of Acronis protection components
• The version of Acronis product, OS
• Event timestamp