6529: Acronis True Image Home 2010 Freezes Windows Vista or Windows 7 Operating System

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Operating Systems:

This has been fixed

This article applies to:

  • Acronis True Image Home 2010
  • Acronis True Image Home 2010 Plus Pack
  • Acronis True Image Home 2010 Netbook Edition

The operating systems are:

  • Windows Vista
  • Windows 7

Symptoms

  1. Using Acronis True Image Home 2010, you are trying to run a backup on a Windows Vista or Windows 7 operating system;
  2. The backup job makes the operating system unresponsive.

Cause

Because of the latest major changes in Windows Vista and Windows 7 native snapshot driver (VolSnap), there were some modifications introduced in Acronis True Image Home 2010 (starting from Build 6029). The Acronis native snapshot driver (snapman) was moved from UpperFilters to LowerFilters to avoid conflicts with VolSnap (which could have lead to backups failure or data corruption in backups). This change may sometimes manifest itself in a freezing Windows Vista or Windows 7 operating system on machines with rare software and hardware configurations.

Solution

This has been fixed, and the fix is available in the latest build of the product. Please see Installation of the Latest Update of an Acronis Product.

More information

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Please note that we cannot individually respond to all comments. We do read, analyze and work to improve our content, products and services based off the feedback we receive. Should you need technical or customer service assistance please visit our Support Portal
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