65211: Acronis Cyber Protect Cloud: SAP HANA backup fails with "A storage snapshot cannot be prepared because another storage snapshot has been already prepared or a data backup is running"

use Google Translate

Symptoms

A SAP HANA backup fails with:

Executing pre-data capture command
------------------------
Error code: 1024
LineInfo: 0x858CC05F488A90B0
Fields: {"$module":"ms_lxa64_15300","$line":"897","ExitCode":"1","$func":"RunProcess","$file":"e:/612/processor/spawn_operation.cpp"}
Message: Child process has exited with code '1'.
------------------------
Error code: 3
Module: 167
LineInfo: 0x6BF76712D8340FC0
Fields: {"$module":"ms_lxa64_15300","$line":"119","$file":"e:/612/enterprise/mms/managers/cmdline/impl/manager.cpp","$func":"Execute"}
Message: Failed to execute command 'Starting Pre-Freeze
Instance Number: 10
HDBpath : /usr/sap/YKH/HDB10/exe

In SAP HANA logs, you see:

2020-02-27 16:57:26,631 - hana_pre.py - ERROR - main - * 2: general error: Backup error: A storage snapshot cannot be prepared because another storage snapshot has been already prepared or a data backup is running. SQLSTATE: HY000

Cause

There is an incomplete snapshot which causes backup failure.

Solution

Close the previous Data Snapshot backup, for details see BACKUP DATA CLOSE SNAPSHOT Statement.