65137: Acronis Cyber Infrastructure: SPLA license registration in Acronis Cyber Cloud fails with "code:access_denied: Failed to authorize"

Last update: 31-05-2021


You have set up Acronis Cyber Infrastructure and want to register your SPLA license.

License registration fails with:

"code:access_denied: Failed to authorize"


Cyber Infrastructure is disabled for the partner account.


Cyber Infrastructure service has to be enabled for the partner account:

  1. Open Acronis Cyber Cloud Management Portal.
  2. Navigate to Overview -> Usage.
  3. Check whether Cyber Infrastructure tab is present:

If Cyber Infrastructure tab is not available, please contact your account manager at Acronis.