65137: Acronis Cyber Infrastructure: SPLA license registration in Acronis Cyber Protect Cloud fails with "code:access_denied: Failed to authorize"

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Applies to: 

Last update: 07-12-2022

Symptoms

You have set up Acronis Cyber Infrastructure and want to register your SPLA license.

License registration fails with one of the following error messages:

code:access_denied: Failed to authorize

Access to xx-cloud.acronis.com was denied. You don't have the user rights to view this page.

HTTP ERROR 403

Cause

Cyber Infrastructure is disabled for the partner account.

Solution

Cyber Infrastructure service has to be enabled for the partner account:

  1. Open Acronis Cyber Protect Cloud Management Portal.
  2. Navigate to Monitoring -> Usage.
  3. Check whether Cyber Infrastructure tab is present:

If Cyber Infrastructure tab is not available, please contact your account manager at Acronis.

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