65082: Acronis Cyber Protect Cloud: backup on macOS fails with "Resource deadlock avoided"

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Operating Systems: 

Symptoms

You are backing-up macOS machine and backup fails with:

Error code: 43716607
Fields: {"$module":"disk_bundle_macia64_22530","function":"file_backup_run","path":"/1/<archive_name>.tibx"}
Message: Unknown error
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Error code: 65521
Fields: {"$module":"disk_bundle_macia64_22530","code":11,"function":"read","path":"/Users/<username>/Library/Mobile Documents.<XXXXXX>/*.*"}
Message: Resource deadlock avoided

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Cause

The folder /Users/[username]Library/Mobile Documents.<XXXXXX> is the folder for iCloud files on Mac. These files are stored on the cloud rather than on the local machine.

This will be fixed in upcoming product updates: this folder will be added to default exclusions.

 Solution 

Exclude this path from backup:

Go to  'File filters' option > 'Do not back up files matching the following criteria':

/Users/<username>/Library/Mobile Documents.<XXXXXXX>/*.*

 

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