6501: Acronis Backup & Recovery 10 Advanced Server Virtual Edition Agent for ESX/ESXi: Restore of Windows Server 2008 via Virtual Appliance Makes the System Unbootable

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Last update: 10-11-2010

This has been fixed

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server Virtual Edition (Agent for ESX/ESXi)

Symptoms

  1. You back up a Windows Server 2008 virtual machine via Virtual Appliance;
  2. Then you restore it as a new virtual machine via Virtual Appliance;
  3. The restored system is unbootable:

    Status: 0xc0000225
    Info: The boot selection failed because a required device is inaccessible.

Cause

When restoring a Windows Server 2008 system as a new virtual machine via Virtual Appliance, the automatically selected SCSI controller is LSI Logic Parallel.

This results in an unbootable system.

Solution

(!) This has been fixed and the fix is available in the latest released build of the product. See Installation of the latest update of an Acronis product.

Alternative, after the restore, you can also manually change the controller type in the settings of the virtual machine from LSI Logic Parallel to LSI Logic SAS.

The restored system will then be bootable.

More information

This has been fixed.

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