64970: Acronis Cyber Protect Cloud: "Cyber Protection (or Active Protection) service is not responding" alerts on Linux and Mac agents

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Operating Systems: 

Last update: Mon, 2020-06-01 12:54

Symptoms

You installed Acronis Cyber Protect Agent on a Linux or Mac system

 The following alert is shown for the machine with the agent for Linux or Mac:

Cyber Protection (or Active Protection) service is not responding

Active Protection Service is not responding. Please restart the machine or contact your administrator/

Cause

Issue in the product. 

Solution

This issue has been fixed in Acronis Cyber Protect Cloud 9.0 Update 2.

Cyber Protect Service and Active Protection services do not exist on the agent for Linux. Active Protection Service does not exist on the agent for Mac. This alert can be safely cleared on older versions of the product.

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