64955: Acronis Cyber Backup 12.5: Cloud location shows 0 Bytes occupied although there are backups in cloud

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Symptoms

  1. In Management Console -> Backups section, Cloud location shows 0 Bytes occupied 

  2. However, when you open the location, you see that backups are stored there. Backups are accessible and can be restored.
  3. In pcs log you find data_current = 0:
    • Windows: C:\ProgramData\Acronis\BackupAndRecovery\MMS\pcs.0.log.gz

    • Linux:  /var/lib/Acronis/BackupAndRecovery/MMS/pcs.0.log.gz

    • macOS: /Library/Application Support/Acronis/BackupAndRecovery/MMS/pcs.0.log.gz

Example of log:

2020-04-24T11:21:07:723-04:00 5788 I00000000: msr_conn_abort
2020-04-24T11:21:07:723-04:00 5788 I00000000: msr_conn_fini
2020-04-24T11:21:07:754-04:00 5788 I00000000: rq#472: using astor_connection 317
2020-04-24T11:21:07:754-04:00 5788 I00000000: rq#472: resp = {.data_hard_limit = 2199023255552, .data_soft_limit = 1099511627776, *.data_current = 0}*

Cause

Issue in the product. 

This issue will be fixed in future versions of the Acronis Cyber Backup. 

Solution

There is no available solution at the moment.

 

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