6495: Acronis Bootable Media Does Not Detect HP Smart Array B110i, B120i, B140i, B320i, S110i

Last update: Tue, 2020-09-22 07:27

The RAID is detected as separate drives

Symptoms

Acronis Bootable Media detects HP Smart Array B110i SATA RAID (PCI\VEN_8086&DEV_3a25 or PCI\VEN_8086&DEV_3b25), B120i, B140i, B320i, HPE Smart Array S100i SR Gen 10 as separate drives.

Cause

Acronis Bootable Media does not support these devices. The reason is that this is not an open-source driver.

Solution

Companies are legally prohibited to include proprietar drivers into their products, thus we cannot add the drivers into Acronis bootable media.

There are several workarounds for the issue allowing Acronis products work with HP Smart Array RAID controllers.

  1. Please contact Acronis Customer Central and request a custom bootable media.
  2. Build your own custom bootable media as described in How to Update Acronis Bootable Media with Closed-Source Kernel Modules.
  3. Use WinPE or BartPE media with the Acronis plug-in, and inject the drivers for the array to the media: see Using Acronis Media Builder to Build WinPE with Acronis Plug-In.

More information

See also Acronis Bootable Media Does Not Support Broadcom HT1000 RAID.

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