6488: Acronis Backup & Recovery 10 Advanced Server Virtual Edition Agent for Hyper-V Does Not Support Cluster Shared Volumes

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Acronis Agent for Hyper-V is unable to back up virtual machines (or virtual drives) if the virtual drives storage is allocated on a CSV organized under Windows 2008 R2 environment

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server Virtual Edition (Agent for Hyper-V)

    (!) Acronis Backup & Recovery 11 Virtual Edition supports backing up clustered virtual machines, including those located on Windows 2008 R2 Cluster Shared Volumes.

Description

Acronis Agent for Hyper-V, which is a component of Acronis Backup & Recovery 10 Advanced Server Virtual Edition, is unable to back up virtual machines (or virtual drives) if the virtual drives storage is allocated on a CSV organized under Windows 2008 R2 environment.

Acronis Agent for Hyper-V cannot detect such volumes:

The log files show the following error entries:

--------------------
Error code: 64
Module: 83
LineInfo: 383ffdb092990d2c
Fields: $module : C:\Program Files
(x86)\Acronis\BackupAndRecovery\DiskBundle.dll
Message: An internal error.
--------------------

--------------------
Operation  started.
Priority changed to Low.
An internal error.
An internal error.
Source is not selected. The operation has been terminated.
Operation has completed with errors.
--------------------

As a workaround, these volumes can be backed using Acronis Backup & Recovery 10 Agent.

More information

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