64856: Acronis Cyber Protect Home Office, Acronis True Image: database support

Last update: 25-02-2022


Acronis Cyber Protect Home Office and Acronis True Image support VSS-aware databases for both disk-level and file-level backup.

  1. To be able to backup a running database(that is compatible with Microsoft VSS) on a disk level or on a file level, make sure that the option VSS is selected in Snapshot for backup in backup options. See Performance of backup operation for more information on snapshot configuration.

    Consult database documentation to learn whether it is VSS-aware, or contact the vendor for assistance.

  2. Acronis Cyber Protect Home Office and Acronis True Image do not support recovery to a live database. To recover database files, either use bootable media or stop the database before performing recovery in Windows.

if the database software is not VSS-aware, you can use pre/post commands during backup to stop the read-write operations and ensure database consistency for the backup. Please note that some databases require a complete shutdown before backup starts for the database to be saved in consistent state, pausing I/O may not be enough.

We recommend contacting the database software vendor to learn more about proper quiescing/stopping of the database before the backup. Specific configurations may require using different commands/scripts.

Please note that Acronis Cyber Protect Home Office / Acronis True Image are not designed to back up enterprise-grade database programs such as SQL Server or Exchange. For proper backup of such databases we recommend using Acronis Cyber Protect. Acronis Cyber Protect offers both application-aware backup and backup of individual databases, as well as granular recovery.