64784: Acronis Cyber Protect Cloud: SharePoint backup finishes with warning "Failed to process change event Item/Add"

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    Last update: Tue, 2020-04-14 08:58

    Symptoms

    The incremental С2С backup of SharePoint site finishes with warning:

    Failed to process change event Item/Add.

    Cause

    Office 365 is capable of detecting viruses in files that users upload to SharePoint Online. Files may be scanned for viruses after they are uploaded. If a file is found to be infected, a property is set so that users can't download or sync the file. See more info in Virus detection in SharePoint Online

    Warning "Failed to process change event Item/Add" may appear when C2C backups tries to backup infected file.

    Solution

    To eliminate the warning remove infected file from SharePoint site. 

    See also MS article What to do when a malicious file is found in SharePoint Online, OneDrive, or Microsoft Teams

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