64782: Acronis Cyber Protect Cloud: Attempt to refresh vault content errors out with HTTP request "/api/vault_manager_insecure/v1/sync/archives" failed: 500 - Internal Server Error

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    Symptoms

    You attempt to refresh content of vault in Cyber Protection console by pressing Refresh button. Operation fails with error message similar to (Vault ID and archive ID will be different):

    HTTP request "/api/vault_manager_insecure/v1/sync/archives" failed: 500 - Internal Server Error: server returned:
    {"created":[{"vault_id":"ec7735e6-b966-40d2-a6ef-e6f21e66f770","archive_id":"bbb2c2ce-aaa8-671a-0d20-21021080328e"},{"vault_id":"ec7735e6-b966-40d2-a6ef-e6f21e66f770","archive_id":"0a0e0e5c-7fcc-4d09-9e11-b5da9c153319"},{"vault_id":"ec7735e6-b966-40d2-a6ef-e6f21e66f770","archive_id":"2c7881f8-1019-49ec-bf4a-6d2d19e1c6bc"},{"vault_id":"ec7735e6-b966-40d2-a6ef-e6f21e66f770","archive_id":"346b2030-4169-4292-9c0e-3dd4ac76db57"},{"vault_id":"ec7735e6-b966-40d2-a6ef-e6f21e66f770","archive_id":"f7edafc0-83f7-eb3d-7b1b-36ae5f707e8d"},{"vault_id":"ec7735e6-b966-40d2-a6ef-e6f21e66f770","archive_id":"8a6c14cc-ea0f-bf80-724a-0754174fc6bf"},{"vault_id":"ec7735e6-b966-40d2-a6ef-e6f21e66f770","archive_id":"c413d517-6006-b59a-4789-e20f4316e568"},{"vault_id":"ec7735e6-b966-40d2-a6ef-e6f21e66f770","archive_id":"7d51b5f0-40b0-da53-de39-faabd04a17e8"}],"updated":[],"errors":["archive update has failed because its 'last seen time' is in the past","archive update has failed because its 'last seen time' is in the past"],"_links":[{"rel":"ListArchivesSyncInfo","href":"/api/vault_manager_insecure/v1/sync/archives"},{"rel":"SyncUpdateArchivesBulk","href":"/api/vault_manager_insecure/v1/sync/archives"}] }

    Additionally, details of error message will contain call stack similar to one below 

     

    Cause

    Problem happens if Refresh recovery points is performed using agent build 12.5.15300 or earlier.

    Solution

    In Machine to browse from select a server where agent 12.5.21780 or later is deployed and then Refresh the vault

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