64778: Acronis Cyber Protect Cloud: Troubleshooting web console issues

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Applies to: 

Last update: 18-11-2022

Symptoms

An operation in the Management Portal or Cyber Protection console, such as opening a tab or clicking an element, results in an unclear error. For example:

Solution

  1. Collect HAR log as described in this article.
  2. Review the log for error messages.
  3. If there is no KB article available for the error message, escalate the case with the log and step-by-step description of the issue.