Symptoms

When installing Acronis Cyber Protect Cloud agent you receive this error:

The following software is not compatible with the product that you are going to install.

Cause

Agent installation package detected another Acronis protection solution on your computer. You need to first uninstall this product and then proceed with Acronis Cyber Protect Cloud agent installation.

Solution

Uninstall the product mentioned in the error message.

For example, Acronis True Image is detected. Uninstall Acronis True Image:

1. Open Control panel.
   Windows 10: in the search box on the taskbar, type control panel, and then select Control Panel.
   Windows 8 and earlier: see this article.
   
2. Navigate to Programs and features:
   
3. Find Acronis True Image and click Uninstall:
   
4. Reboot your computer.

Now you will be able to install Acronis Cyber Protect Cloud agent.