64751: Acronis Cyber Infrastructure: how to change registered storage address

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Last update: Wed, 2020-10-07 14:58

As a service provider using Acronis Backup Cloud solution you can have a hybrid storage organized for storing backups (such as Acronis Cyber Infrastructure/Acronis Software-Defined Infrastructure/Acronis Storage).

There may be a situation requiring you to change the address of the hybrid storage. Below are instructions on how to perform this operation for different versions of Acronis Cyber Infrastructure/Acronis Storage.

Note: all actions should be performed after logging under 'root' user into any cluster node included into Backup Gateway.

Acronis Cyber Infrastructure 4.x, 3.x and Acronis Software-Defined Infrastructure 2.5

1. Find account and current address used for Backup Gateway registration:

[root@node01 ~]# egrep 'abc-account|abgw-address' /mnt/vstorage/vols/acronis-backup/certs/.abgw.abc-registration-info
abc-account = SP1000001
abgw-address = example.address.com:44445

2. Execute the following command where -a is a new address of the storage:

[root@node01 ~] # vstorage-abgw-register change-dns -a new-abgw-address.com:44445

Note: entering credentials of abc-account will be required

Acronis Storage 2.4

1. Check current registration info file:

[root@node01 ~]# cat /mnt/vstorage/vols/acronis-backup/certs/.abgw.abc-registration-info
.type = abgw.abc-registration-info.0
abc-url = https://cloud.acronis.com
abc-account = SP1000001
setup-id = fda1a578bc2071b9e74f4a8e42349f01

2. Re-register storage with corresponding parameters from registration info, for example:

[root@node01 ~] # vstorage-abgw-register register -s https://cloud.acronis.com -u SP1000001 -a new-abgw-address.com:44445 -i fda1a578bc2071b9e74f4a8e42349f01 -v


  • -s parameter is for abc-url;
  • -u parameter is for abc-account;
  • -a parameter is for new address with default port 44445 for vstorage-abgw service (specify another port it custom one is used);
  • -i parameter is for setup-id.

Note: it will be required to enter credentials of abc-account.

More information

Acronis Backup Cloud: Troubleshooting Acronis Storage Registration Issues