64687: Acronis Backup Cloud: Browsing recovery points in Web Restore console fails with "The server is not available at the moment. Please try again later"

use Google Translate

Applies to: 

Symptoms

User tries to browse recovery points via Web Restore (https://<your_datacenter>.acronis.com/wr/)

The system message is displayed:

The server is not available at the moment. Please try again later.

OR

the Web restore page is empty or loads indefinitely.

Cause

Issue in the product.

Solution

The issue will be fixed in Acronis Cyber Cloud 9.0 (already available on RU2 and EU4 datacenters).

As workaround, use backup console for downloading files smaller than 100 MB. For files larger than 100MB, perform usual file recovery as described in Recovering files

Tags: