64664: Acronis Management and Monitoring products: Where can I find logs for the Acronis products?

Last update: Tue, 2020-04-07 05:02

Issue

I want to review the Acronis product logs or want to extract the logs to provide to the Acronis support team for analysis. Where can I find them?

Resolution 

Acronis Manager Datacenter:

Log file name

Location

Description

Acronis.Manager.txt

C:\ProgramData\Acronis\Acronis Manager Datacenter\Logs

Contains information of Acronis Manager general functions: objects operations, connection.

Acronis.Console.txt

C:\ProgramData\Acronis\Acronis Manager Datacenter\Logs

Contains information related to Acronis File Manager operation.

Acronis.Setup.txt

C:\ProgramData\Acronis\Acronis Manager Datacenter\Logs

Contains information about Acronis Manager setup process

OR 

Go to About>Support information. Once the logs are collected, save the file.

  

Acronis Manager Standard:

Log file name

Location

Description

Acronis.Manager.txt

C:\ProgramData\Acronis\Acronis Manager for Hyper-V\Logs

Contains information of Acronis Manager general functions: objects operations, connection.

Acronis.VmConsole.txt

C:\ProgramData\Acronis\Acronis Manager for Hyper-V\Logs

Contains information related to usage of Acronis Guest Console.

Acronis.Setup.txt

C:\ProgramData\Acronis\Acronis Manager for Hyper-V\Logs

Contains information about Acronis Manager setup process

 OR

 Go to Help>Support information. Once the logs are collected, save the file.

  

Acronis Cloud Security:

Log file name

Location

Description

ManagementServiceLog.txt

C:\ProgramData\Acronis\Acronis Cloud Security\Logs\Management Service

Contains information related to central management service activity

 

ManagementConsoleLog.txt 

C:\ProgramData\Acronis\Acronis Cloud Security\Logs\Management Console

 

Contains information related to activity on management console

HostServiceLog.txt 

C:\ProgramData\Acronis\Acronis Cloud Security\Logs\Host Service

Contains information related to host management service activity

Acronis V2V Easy Converter:

Go to program's directory convertorTrace.log

 

Note: You can collect the logs via Support Information archive and extract that or alternatively, navigate to the folders listed above.

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