Issue
I want to review the Acronis product logs or want to extract the logs to provide to the Acronis support team for analysis. Where can I find them?
Resolution
Acronis Manager Datacenter:
|
Log file name |
Location |
Description |
|
Acronis.Manager.txt |
C:\ProgramData\Acronis\Acronis Manager Datacenter\Logs |
Contains information of Acronis Manager general functions: objects operations, connection. |
|
Acronis.Console.txt |
C:\ProgramData\Acronis\Acronis Manager Datacenter\Logs |
Contains information related to Acronis File Manager operation. |
|
Acronis.Setup.txt |
C:\ProgramData\Acronis\Acronis Manager Datacenter\Logs |
Contains information about Acronis Manager setup process |
OR
Go to About>Support information. Once the logs are collected, save the file.
Acronis Manager Standard:
|
Log file name |
Location |
Description |
|
Acronis.Manager.txt |
C:\ProgramData\Acronis\Acronis Manager for Hyper-V\Logs |
Contains information of Acronis Manager general functions: objects operations, connection. |
|
Acronis.VmConsole.txt |
C:\ProgramData\Acronis\Acronis Manager for Hyper-V\Logs |
Contains information related to usage of Acronis Guest Console. |
|
Acronis.Setup.txt |
C:\ProgramData\Acronis\Acronis Manager for Hyper-V\Logs |
Contains information about Acronis Manager setup process |
OR
Go to Help>Support information. Once the logs are collected, save the file.
Acronis Cloud Security:
|
Log file name |
Location |
Description |
|
ManagementServiceLog.txt |
C:\ProgramData\Acronis\Acronis Cloud Security\Logs\Management Service |
Contains information related to central management service activity
|
|
ManagementConsoleLog.txt |
C:\ProgramData\Acronis\Acronis Cloud Security\Logs\Management Console
|
Contains information related to activity on management console |
|
HostServiceLog.txt |
C:\ProgramData\Acronis\Acronis Cloud Security\Logs\Host Service |
Contains information related to host management service activity |
Acronis V2V Easy Converter:
Go to program's directory convertorTrace.log
Note: You can collect the logs via Support Information archive and extract that or alternatively, navigate to the folders listed above.