64595: Acronis Cloud Manager: Why can't I install the Acronis Manager Datacenter Management Service?

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Issue

I am not able to install the Acronis Manager Datacenter Management Service. What might be causing this, and how do I fix it?

Resolution

Please make sure that .Net Framework 4.6.2 is installed on the management server VM as well as on Hyper-V hosts. You can download .Net Framework 4.6.2 from https://www.microsoft.com/en-US/download/details.aspx?id=53344.

Note: If you are installing .Net on Windows Server Core or Microsoft Hyper-V Server, .NET 4.6.x installers may attempt to use GUI functionality not available on the Server Core causing it to crash. To prevent this from happening, you can use completely quiet installation:

NDP46-KB3045557-x86-x64-AllOS-ENU.exe /q

or

NDP461-KB3102436-x86-x64-AllOS-ENU.exe /q

(please add no restart if you do not want the server to reboot automatically)

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