64538: Acronis Cloud Security: Why am I having issues accessing Acronis Cloud Security functions from the tenant portal but not from the admin portal?  

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Last update: Thu, 2020-04-23 08:47

Issue

I have Acronis Cloud Security with Windows Azure Pack Extension (WAP). I can access Cloud Security functions from the WAP admin portal but I am not able to access the same functions in the tenant portal. How do I fix this issue?

Resolution

  1. Open the WAP Admin portal, go to the Acronis Cloud Security section from tenants > (choose your tenant) > users, and please look for the Internal Password value
  2. Copy the whole password string from the field and paste it into the Cloud Security Management Console from Settings > Users Management, for the required tenant user, then save it by clicking OK

 

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