64292: Acronis Cloud Manager: Acronis Cloud Manager Prerequisites

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Last update: 28-04-2020


This article covers the prerequisites for Acronis Cloud Manager.


  • Acronis Cloud Manager Edition


Visit the Products & Licenses section of Acronis Evolve to download Cloud Manager and your license file(s). There are two Cloud Manager packages available:

  • ISO: Contains SQL Express & .NET framework 4.6.2 along with the Cloud Manager components.
  • EXE: Contains only the Cloud Manager components.

Download the appropriate package for your environment. Prior to installation please ensure all machines that will be running Acronis Cloud Manager components (Management Service, Host Agent, Console) meet the following requirements:

Operating system (64-bit only):

  • Microsoft Windows Server 2019
  • Microsoft Windows Server 2016
  • Microsoft Windows 10
  • Microsoft Windows 8.1
  • Microsoft Windows Server 2012 R2

Software & Updates

  • Minimum of .NET 4.6.2
  • Microsoft Visual С++ 2015 Redistributable Update 3
  • Latest Windows Updates applied
  • No pending reboots

Management Service

The Management Service should be installed on a VM or physical machine that will be used as the Acronis Management Server. Internet access is required for activation. If your Management Server resides on a closed network please see the following article for activation.

Management Service Hardware:

  • CPU: modern x64 processor 4 cores minimum
  • Memory: 8 GB RAM minimum, 16 GB RAM recommended
  • Hard Disk Space: 300 MB for product installation and enough disk space for Microsoft SQL Server and Acronis Cloud Manager database if installing on the same machine.


Note: You can use an SQL instance separate to your management server. The following versions of Microsoft SQL Server (Full and Express) are supported, with Standard Edition or higher recommended for production environments:

  • Microsoft SQL Server 2017
  • Microsoft SQL Server 2016 (SP1)
  • Microsoft SQL Server 2014 (SP2)

Management Service Ports:

  • 5671 for Messaging Broker communication – can be changed during setup
  • 16080 for communication to Management Console


Acronis Cloud Manager Console

The Acronis Cloud Manager Console provides the application user interface.

Console Hardware:

  • CPU: modern x64 processor 2 cores minimum.
  • Memory: 2 GB RAM minimum.
  • Hard Disk Space: 200 MB minimum

Console Ports:

  • 16080 – communication to Management Server
  • 443 – communication to Microsoft Azure


Acronis Cloud Manager Host Agent

The Acronis Cloud Manager host agent is responsible for performing all commands from the management server on a Hyper-V host. This component must be installed on every Hyper-V server managed by Acronis Cloud Manager.

Host Agent Hardware:

  • CPU: modern x64 processor 4 cores minimum.
  • Memory: 8 GB RAM minimum, 16 GB RAM recommended
  • Hard Disk Space: 300 MB minimum

Host Agent Ports:

  • 5671 for Messaging Broker communication – can be changed during setup


Service Account Requirements:

The Windows account used to run the host agent and management service should meet the following requirements:

  • SysAdmin rights to the SQL Database
  • Local Administrator rights on the Management Server
  • Local Administrator rights on each Hyper-V Host