64268: Acronis Cloud Manager: My backup job returns an error mentioning the VSS Writer. How can I fix this?

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Last update: 07-04-2020


This article shows how to make a non-VSS based backup in Cloud Manager.


  • Acronis Cloud Manager 3.2 or later
  • Windows Server 2016 host or later


In the Cloud Manager console locate the backup job, or if removed create a new backup job. In the Name and description field click Do not use VSS.

This will make a backup without using VSS, but ensuring application data consistency is still guaranteed, using Windows Server 2016's mechanism of production snapshots.

Once ticked complete the other sections of the Backup wizard as required and run the backup job again.