64182: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc network error"

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Last update: 12-07-2021

Symptoms

Backup, replication or a different activity fails with the following error:

Misc network error

Cause

This error is most commonly caused by network connection issues.

Troubleshooting

Follow the steps below to troubleshoot the issue:

1. Download Cloud Connection Verification Tool and use it to identify possible network issues, such as closed ports;

You can also use OpenSSL for in-depth analysis, see Using OpenSSL to troubleshoot connection issues caused by firewalls and DPI software

2. If you are using a proxy server, make sure proxy server settings are correct;

3. If network connection is unstable, increase the number of attempts in Backup options > Error handling (see Error Handling in User Guide for more information)

4. If you are using Acronis Cyber Infrastructure, make sure vstorage-abgw service is up and running

If suggested steps did not help to resolve the issue, collect information for further investigation and contact Acronis Customer Central:

  1. Acronis Cloud Certificate and output of Cloud Connection Verification Tool.
  2. Acronis system information from affected agent machine: Acronis Cyber Backup 12.5 - click here for instructions, Acronis Cyber Protect Cloud - click here

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