1. Locate your Acronis Cyber Infrastructure Backup Gateway service nodes in the cluster.
- Open WebCP.
- Navigate to Services -> Acronis Backup Gateway.
- Nodes with Acronis Cyber Infrastructure Backup Gateway service are listed under Included in gateway:
- If Acronis Cyber Infrastructure Backup Gateway service is added to several nodes, each of the nodes is marked with the icon.
- If one or several of the Acronis Cyber Infrastructure Backup Gateway service icons are marked with red, start troubleshooting the node(s).
2.Log in to the Acronis Cyber Infrastructure Backup Gateway node over SSH using PuTTY or any other SSH client software.
3. To check the service status, issue the following command:
#systemctl status vstorage-abgw.service
Here is an example output of the command:
vstorage-abgw.service - vstorage-abgw
Loaded: loaded (/usr/lib/systemd/system/vstorage-abgw.service; enabled; vendor preset: disabled)
Active: active (running) since Thu 2017-11-02 05:08:57 EDT; 6h ago
Process: 3941 ExecStart=/usr/bin/vstorage-abgw -D -c /etc/vstorage/abgw.config (code=exited, status=0/SUCCESS)
Main PID: 3942 (vstorage-abgw)
└─3942 /usr/bin/vstorage-abgw -D -c /etc/vstorage/abgw.config
The service should be in the active (running) state, the output should not contain any error messages.
4. Check if the service is listening on ports 44444 and 44445. Use the following command:
#netstat -nlp | grep abgw
Output should be as follows:
tcp 0 0 127.0.0.1:44444 0.0.0.0:* LISTEN 3942/vstorage-abgw
tcp 0 0 0.0.0.0:44445 0.0.0.0:* LISTEN 3942/vstorage-abgw
In case any of the commands above fail or return errors, you encounter an issue in one these areas:
- service state is not active (running)
- service is not listening on ports 44444 and/or 44445
If the service is not started or not listening, check the Acronis Backup Gateway service logs for errors and troubleshoot the issue. Service logs are located in the /var/log/vstorage/ directory.