64173: Acronis Cyber Backup: workstation icon is shown for server in Cyber Protection console

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Last update: Fri, 2020-05-01 06:16

Issue

Wrong computer icon is shown in Cyber Protection console: device with Server operation system may have icon for physical workstation.

Solution

Issue occurs because the displayed icon is based on WMI chassis information but not on the base of OS version. This behavior will be changed in future releases of Acronis products.

To check chassis type of a device create a Visual basic script based on source code below and run it on the affected server:

Option Explicit
 
Dim strComputer, strChassis
Dim objWMIService, objChassis, colChassis, objItem
 
strComputer = "."
 
Set objWMIService = GetObject("winmgmts:" _
 & "{impersonationLevel=impersonate}!\\" _
 & strComputer & "\root\cimv2")
 
Set colChassis = objWMIService.ExecQuery _
 ("Select * from Win32_SystemEnclosure")
 
For Each objItem In colChassis

strChassis = Join(objItem.ChassisTypes, ",")
     WScript.Echo "Computer chassis type: " & strChassis
Next 

 

Then compare the returned value with information in https://docs.microsoft.com/en-us/windows/win32/cimwin32prov/win32-systemenclosure

The following Chassis Types are typical to:

  • laptops: 8 , 9, 10, 11, 12, 14, 18, 21
  • desktops: 3, 4, 5, 6, 7, 15, 16
  • servers: 17, 23