If Acronis Support representative asks you to send logs or system report from a mobile device for investigation purposes, follow the steps below.
How to send logs from mobile device
Before login
To report issue with access/login, click Submit a request on the sign in screen:
On the next step, enter your e-mail and issue description. You can attach screenshots if needed.
After login
- Click Settings ('gear' icon) in the bottom right corner;
- Click Send feedback:
- Enter your e-mail address. Specify support case number. You can add a screenshot and problem details if needed. Logs will be attached automatically.
- Click Send.