64146: Acronis Cyber Protect Cloud: How to send logs from mobile app

If Acronis Support representative asks you to send logs or system report from a mobile device for investigation purposes, follow the steps below.

How to send logs from mobile device

  1. Click Settings ('gear' icon) in the bottom right corner;
  2. Click Send feedback:

  3. Enter your e-mail address. Specify support case number. You can add a screenshot and problem details if needed. Logs will be attached automatically.
  4. Click Send.