64146: Acronis Cyber Protect Cloud: How to send logs from mobile app

    Last update: Tue, 2020-08-25 07:42

    If Acronis Support representative asks you to send logs or system report from a mobile device for investigation purposes, follow the steps below.

    How to send logs from mobile device

    Before login

    To report issue with access/login, click Submit a request on the sign in screen:

    On the next step, enter your e-mail and issue description. You can attach screenshots if needed.

     

    After login

     

    1. Click Settings ('gear' icon) in the bottom right corner;
    2. Click Send feedback:

    3. Enter your e-mail address. Specify support case number. You can add a screenshot and problem details if needed. Logs will be attached automatically.
    4. Click Send.

     

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